Whether it’s through email, over the phone, or face-to-face, a first impression can set the tone for the rest of the relationship. It’s especially important to present a professional and pleasant demeanor when first meeting a prospective new neighbor, as that initial encounter can either make or break a new connection. At Lincoln, we pride ourselves on having a friendly, approachable staff and a reputation of personal and convenient service to create a lifestyle that fits your own. Here are a few ways to ensure that your prospective residents get the best impression of you from the start, so that they will become your new neighbors!
Answer The Phone With A Smile
This small tweak can not only change the way you sound, but the feeling you give the person on the other end of the line. If you put on a smile before you answer the phone, it will result in speaking and reacting in a more friendly way. Positivity is contagious and if you maintain a good attitude, there’s a good chance of it rubbing off on your potential neighbor as well. Even though you can’t see a smile through the phone, you can hear it.
Tidy Up
It can be very easy for papers pile up and overwhelm small spaces. Potential renters will associate a messy office with an unorganized and unreliable staff. Be sure to make it a priority to keep your office organized and smelling fresh. Set aside a block of time at the end of the day to straighten up, take out the trash, and prepare for the next day.
Be Aware Of Body Language
Don’t rely on only words to express how excited you are, be sure to show it too! Stay aware of your body language and avoid anything that suggests disinterest or lack of enthusiasm, such as slouching, a weak handshake, or crossed arms. Stand tall, make eye contact, and smile often when meeting a new resident.
Make Future Neighbors Feel At Home Right Away
Welcome your potential neighbors with small touches that show you care. A welcome sign with their name is a personalized way of welcoming them to the community. Another great option is offering a variety of small snacks to help them recharge after a long day of work or apartment tours. The Pointe at West Chester and Loftin Place both offer a large selection of treats for their visitors. Wrapped chocolates, granola bars, and bottled water are all affordable options that make it easy to impress and satisfy your visitors.
Images: @loftinplace (L), @thepointewc (R)
Nurturing a relationship with your residents should start as soon as you meet and continue long after the ink on the paperwork dries. Looking for more tips for property managers and staff? Be sure to read our past blog posts, or feel free to contact us!
