Since 2014, Ellis Partners in Management Solutions have surveyed almost 600,000 multifamily units across 5 touch points, including lead conversion, move-in, maintenance, pre-renewal, and move-out. These surveys primarily focus on the loyalty aspect, which can be considered more valuable than satisfaction as it determines the current and future relationship between a management company and their customers. According to Ellis Partners, “loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family. “
We are proud to announce that 37 of Lincoln Property Company’s communities recently earned the 2016 Ellis Customer Experience Best in Class Award for outstanding Customer Experience performance – with more communities winning than any other management company nominated! In addition to achieving high scores for customer loyalty, we also scored high for fast response rates on completed surveys. By responding to resident surveys in a timely manner, “…these Best In Class communities build trust and relationship with their residents resulting in a 14% higher likelihood to renew.”
At Lincoln, we continue to strive for better results, better systems and better ways to serve our neighbors. We especially value communication, one of our core values, as we are always listening with an open mind and receptive to new ideas.
To see the complete list of Best In Class award winners, click here.