Below is a special guest post from our Marketing Partner of the Month, LeaseHawk.
Prospects are calling, are you always answering?
Considering 49% of all calls go unanswered, no you aren’t. We realize leasing communities receive prospect calls when staff is unavailable or the office is closed, making it nearly impossible to answer every communication. The truth of the matter is, missed calls mean missed leasing opportunities.
Don’t think missed calls are affecting you? LeaseHawk has identified 4 eye-opening statistics that’ll make you change the way your business handles calls.
- 74% of phone appointments convert to leases.
Not answering a prospect’s call the first time can cost your business.
- 52% of callers won’t call back if they missed you the first time.
The largest rental population (Millennials) expect an instant response when they call a property.
- 87% of callers won’t leave a voicemail.
Voicemail is almost obsolete. Prospects want instant gratification and a voicemail can’t guarantee they will be heard right away, or anytime soon for that matter.
- 67% of prospects just want availability and pricing.
Instead of prospects hanging up when no one answers, what if someone was available all the time to answer important leasing questions and set appointments?
Industries including banking, hospitality and airlines have already started using automated technology. In the last 5 years alone, customer preference for automated self-service has doubled to 55% according to Gartner.
LeaseHawk offers a solution to ensure you no longer miss another call. Meet ACE, the industry’s first automated intelligent assistant that answers calls and sets appointments 24/7